FAQ’s
Below are more frequently asked questions and answers.
General
We use the highest quality ingredients without any harsh chemicals or artificial additives.
Avcaya Shea Butter is designed for anyone looking for youthful, healthy, even-toned, glowing skin. This includes those who experience skin conditions like eczema, hyperpigmentation or melasma alongside age-related beauty concerns such as wrinkles and dry skin. our shea butter is a beauty supplement designed to advance your daily skincare routine.
We believe that consistency is key. We recommend that you use shea butter daily. While everyone is different, if used daily most people can expect to start noticing results in 4 weeks or less.
Not at all. All our products are only tested on people.
Yes! Our shea butter are vegan product.
The oil in the shea body butter can be nourishing for your hair. The shea butter can be used for detangling too. It is the perfect addition to a deep conditioner and hair moisturiser.
All of our products are currently sold online only at avcaya.com
Orders & Shipping
Please email hello@avcaya.com with your order number and new address as soon as possible! We will try our very best to process your request! If you have received a tracking email, your order has been fulfilled and is on its way to the address entered at checkout.
If your package gets “returned to sender” we will contact you to arrange re-shipping. You will need to confirm your shipping address and pay again for shipping, please note that this may be more expensive than your original payment.
Unfortunately, we are unable to modify your order once placed. We apologise for any inconvenience this may cause.
Always check your spam folder first, if it’s not there email us at hello@avcaya.com.
If your package is marked as delivered but you do not have it (ie: lost package), please contact your local mail carrier as we are not able to honour a refund.
It’s perfectly fine. Sometimes melting happens depending on temperature and travel, here are 3 things to do if this happens to your product:
1. Let it sit at room temp to solidify.
2. Melt it down (over warm water) and then let it solidify at room temperature.
3. You can also do a meltdown process and stick it in the fridge.
No, not right now. However, we’re excited to share our products with customers around the world. We plan to offer international shipping shortly and you can check the shipping rates during the checkout process.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. To start a return, you can contact us at hello@avcaya.com.
Please let us know and we will get back to you as soon as possible. Be sure to include your order number (if you have one).
